On any given day, our inboxes are filled with requests, but when we’re lucky, we receive a message about one of our customers’ memorable experiences with our team. When we get these messages, they’re a special reminder of why we do what we do.
That’s why we were so humbled when one of our customers, the Plant Manager at a midsize regional milling company shared his experience working with Dennis and Nathan Mulder, two long-term Spee-Dee team members who serve as the heartbeat of our applications and customer support team. When he was in need of some help on a Tuesday, Nathan and Dennis were able to provide him with a solution in-hand by Wednesday!
Dennis and Nathan work hard every day to provide the best service possible to our customers, and when you read the Plant Manager's testimonial, you’ll see just how much their dedication to our why shines through.
Service & Support Backed by Technical Expertise
The regional milling company faced a critical production challenge after trying multiple solutions over four days. When their Plant Manager brought a sample to us at Spee-Dee headquarters for service & support, the response was immediate and confident.
The technical knowledge didn't stop at the diagnosis. Dennis took time to ensure he understood the solution completely. "Dennis came out of a meeting to meet me and took his time to show me just how to install the new tooling."
The results validated that expertise: "Within 5 minutes, we had our bagger up and running . . . and zero issue with seals."
Responsive Partners Who Get Your Grain Filling Lines Running
Time is money, so speed matters when grain packaging lines are down. While other suppliers quoted this milling company 8+ weeks, we delivered overnight.
After the initial report, Dennis and a team internally at Spee-Dee developed a solution within hours. Not only that, but the parts needed to execute the fix would be ready for him and the milling company’s the very next day.
"Not long after I was on the road, Nathan called me to see if I was able to get to Spee-Dee and pick up the tooling."
Bespoke Solutions, Service & Support by Down-to-Earth Folks
What stands out most in the Plant Manager’s feedback isn’t just what we did, it’s how we made him feel.
"Explaining my situation to both Dennis and Nathan, I could tell this was no longer my problem, but it was our problem–the three of us, Dennis, Nathan and myself."
That collaborative spirit created confidence even during a stressful situation. "Dennis and Nathan made me feel relaxed and took the time to explain everything to me."
The experience fundamentally changed how he approaches his business. "We must always start with Spee-Dee whenever we want to change product and let Dennis and Nathan come up with a way to feed it."
And perhaps the highest compliment of all:
“To you, I am guessing it was just another day on the job. But to me, the professionalism and urgency you both put behind my problem was very impressive.
Thanks so much for being who you are and taking pride in your job and Spee-Dee. I have no need to ever look for another vendor!”
And the business impact was real: "Our regional milling company saved a new customer because of Dennis and Nathan."
If you’re ready to transform your operations with partners who listen and care, reach out to us today. We truly look forward to hearing from you.