A formal independent market research study was commissioned by Spee-Dee® Packaging Machinery, Inc. The following represents a sampling of the results.
• Superior technology was named as the number one influence in customers’ decisions to purchase from Spee-Dee.
• Equipment quality, Product design, and Customer service, all factors mentioned as being very important when selecting any supplier, were named by respondents as being Spee-Dee’s major strengths.
• Based on a scale of 1 to 5, with 5 being excellent, Spee-Dee received an overall quality rating of 4.29.
• Those surveyed cited Customer service as the number one advantage over any competitor.
• On a scale of 1 to 5, with 5 being excellent, respondents awarded Spee-Dee’s Customer service personnel an overall rating of 4.59.
• 95% of respondents rated Product knowledge of Spee-Dee’s Field Service personnel as Excellent or Very Good.
• 97% of respondents rated Spee-Dee Field Service personnel’s Helpfulness with questions as Excellent or Very Good.
• When those familiar with the Conversion Kit were asked to rate its productivity and efficiency on a scale of 1 to 5, with 5 being the highest, the majority of the customers interviewed awarded the Conversion Kit a 5.